Extra content for Objective 11) Customer Complaint Analysis

All the complaints

The pcap file for the objective contains 16 submissions to the customer complaint system.

If we use the Wireshark filter http.request.method == POST then we will get all 16 submissions and can read through each of them in the same way that we did to complete the main objective.

Another method would be to use the tshark command line utility to output just the form data for each POST packet.
tshark -r jackfrosttower-network.pcap -Y "http.request.method == "POST"" -T fields -e urlencoded-form.value

All complaint submissions are listed in the table below.

Name	Troll ID	Guest Info	Description
Klug	2234	Funny looking man in room 1145	I carry suitcase to room. Throw bag at bed and miss a little. Man is angry. He say suitcase is scuff. I say his face is scuff. He is more angry and I get no tip.
Gavk	2354	Annoying woman in room 1239	Woman call desk and complain that room is cold. I go to room, knock on door, and tell her nice that I eat beans at lunch and can warm room up. She slam door in Gavk face. So mean.
Bluk	2367	Boring humans in room 1128	I bring room service order. Use key card to go in. Woman getting undress. She scream and throw shoe at me. Shoe is tasty, but it not make up for her hurt my ears with scream.
Euuk	1973	Ugly, mean couple in room 1032	Euuk do an innocent "crop dust" in elevator as it reach ground floor. No biggie - everyone do this sometimes. Couple get in. Begin to retch. Look at me with mean-type nastiness. I have bad feels.
Crag	2351	Bald man in room 1212	Crag get in elevator. Man get in too. Crag push ALL buttons. Crag giggle because is funny joke. Man is no thinking funny. He has bad humor. He call Crag "unthinking brute." Crag is not brute.
Urgh	2633	Stupid man in room 1215	Bring drink to man at slot machine. Spill it on him a little. Urgh go to lick it off of him and he is angry. Say his is "shock" at Urgh behavior and lick is a bad idea. He is silly and mean.
Yaqh	2796	Snooty lady in room 1024	Lady call desk and ask for more towel. Yaqh take to room. Yaqh ask if she want more towel because she is like to steal. She say Yaqh is insult. Yaqh is not insult. Yaqh is Yaqh.
Flud	2083	Very cranky lady in room 1024	Lady call front desk. Complain "employee" is rude. Say she is insult and want to speak to manager. Send Flud to room. Lady say troll call her towels thief. I say stop steal towels if is bother her.
Hagg	2013	Incredibly angry lady in room 1024	Lady call front desk. I am walk by so I pick up phone. She is ANGRY and shout at me. Say she has never been so insult. I say she probably has but just didn't hear it.
Muffy VonDuchess Sebastian	I don't know. There were several of them.	Room 1024	I have never, in my life, been in a facility with such a horrible staff. They are rude and insulting. What kind of place is this? You can be sure that I (or my lawyer) will be speaking directly with Mr. Frost!
Quib	2539	Ugly little man in room 1121	He call desk and say his shoes need shine. He leave outside door. I go and get. I spit shine. One spot on shoes is bad so I lick a little. Quite tasty. I accidental eat shoe. I take other shoe back. I am proud I no eat. He is mean at me.
Bloz	2323	Nasty bad woman in room 1125	Bloz have tacos for lunch. Later, Bloz have very bad tummy and need to use potty immediate. Use key card on room on 11 floor. Bloz in bathroom doing business. Lady come in and scream. Bloz business quick done. She is rude.
Wuuk	2987	Very crabby woman in room 1125	Lady call desk and say toilet plug. Wuuk take plunger and go to room. Wuuk make innocent comment that lady poop like troll and say Wuuk is "outrageous." Does that mean handsome?
Kraq	2383	Rude couple in room 1117	Kraq make teensy comment about man having bad toupee. Turn out it is not toupee. Kraq stand by comment - man have hair look like bad toupee. Man is angry and call Kraq many bad word. Kraq is just a pawn in great game of life.
Ikky	2743	Family in room 1226	Lady is sit in lobby holding wonderfully ugly doll. Ikky like ugly doll and ask where she get. Ikky use to decorate for Halloween. She get angry because is her baby. She say "I never!" Ikky say she must have at least once.
Stuv	2833	Grumpy man in room 1119	Man call front desk to complain about room be stuffy. Stuv say he is happy to get man and throw outside. Lot's of fresh air. And polar bears.